Air Techniques’ equipment is warranted to be free from defects in materials and workmanship from the date of installation for a period as follows:
| Product | Full System Warranty Period |
| CamX Cameras | 24 months |
FAQ Categories: CamX Elara Intraoral Camera
On how many computers can I install it?
There is no limit to the number of operatories the drivers and TWAIN interface can be installed on.
Most of our customers realize that given how affordable CamX Triton HD, Elara, and Spectra is, one camera per operatory makes a lot of sense considering the time spent removing, moving and inserting the camera in a different room.
I am not computer savvy at all. Is this for me?
No worries, with every camera purchase a Dental Dealer Representative will install the software to your free of charge.
If you experience difficulties, we are only a phone call away. Please call us toll free at 1-800-Air Tech (247-8324) Monday through Friday, 8:00 am – 7:00 pm (EST).
I don’t have any Dental Imaging software. Will it work?
Yes, it will work. Our camera includes DBSWIN Imaging Software which allows you to see the image and capture and save the images into your patient’s record.
Will it work on Windows 64-bit?
Yes, CamX Triton HD, Elara, and Spectra Intraoral Camera works on all operating systems 32-bit or 64-bit Windows 7, Windows 8.1 and Windows 10.
Minimum System Requirements
The minimum system requirements necessary to operate CamX intraoral cameras are listed below.
Hardware and software
The PC and its components (monitor, printer, etc.) must be set up according to IEC 60601-1 (EN60601-1) if they are operated within the vicinity of the patients (up to 1.5 m away from the patient examination area). The safety requirements of the PC system may differ depending on the combination with other peripheral equipment (scanner, intraoral X-ray imaging system). Further information can be found in the user manuals or may be derived from regulations valid for the system installation location.
IMPORTANT:
The following information merely states the requirements for the computer system. The function of Air Techniques hardware and software might still be impaired as a result of peculiarities of the customer’s hardware and software landscape even if these system requirements are met. In these cases, Air Techniques assumes no liability for ensuring the trouble-free operation of the Air Techniques hardware/software. If additional systems are connected up to the PC, these system requirements may change. Take the system requirements of all connected systems into account.
Minimum Computer System Requirements
| CPU: | ≥ Intel Pentium IV compatible, 1.4 GHz |
| RAM: | ≥ 1 GB (2 GB recommended) |
| Operating system: | Microsoft Windows 7, 32-bit (from Home Premium)
Microsoft Windows 7, 64-bit (from Home Premium)
Microsoft Windows 8.1, 64-bit (not Windows RT)
Microsoft Windows 10, 64-bit |
| Hard disk: | Workstation (without database) ≥50 GB
Memory requirements of the database depend on the number of images taken at the office. (Approximately 1 MB per image.) |
| Drive: | DVD-ROM |
| Graphics board: | Resolution ≥ 1024 X 768 Depth of color 32-bit, 16.7 million colors |
| Diagnostic monitor: | In accordance with DIN V 6868-157, room class 5 or 6 (according to requirement)
We recommend the use of the following diagnostic monitors (fulfill DIN V 6868-157, room class 5 and 6): -EIZO RX340 -BARCO Nio Color 2MP HE (MDNC-2221 HE) |
What is the history of CamX Triton HD, Elara, and Spectra?
Air Techniques has a captivating history dating back to 1962. Over the years, Air Techniques is committed to producing high quality products, innovative new technology and unparalleled customer satisfaction. Our intraoral product’s origins date back to 1994 and will forever remain an ingenious solution that has benefited dental professionals around the world for over years.
Many of these products have become recognized standards around the globe. In 2017 Air Techniques introduced CamX Triton HD which has the interchangeable head system allowing the user to easily and quickly change between caries diagnosis and intraoral imaging. Elara is an Intraoral Camera and Spectra is a Caries Detection Aid.
Is CamX Triton, Elara, and Spectra a wireless Intraoral Camera?
No, CamX Triton HD, Elara, and Spectra is a wired camera, which means you will need to have a computer with a USB 2.0/3.0 port (or a laptop) near the chair. Camera comes with an 8 ft. long USB 2.0 cable. Please be noted that wireless cameras may cause interference and image quality will never be as good as that of wired cameras.
How is CamX Triton, Elara, and Spectra different?
CamX Triton is a HD Intraoral Camera with interchangeable head system, autofocus and real HD resolution. The interchangeable heads allow you to quickly change between caries diagnosis and intraoral imaging. CamX Elara is an Intraoral Camera and CamX Spectra is the only caries detection aid that use fluorescence technology to visualize and discover caries, plaque and calculus with a tangible color and numerical overlay to assist in documentation and proposed treatment plans.
Oh no! I lost my images!
Don’t worry accidents happen. We know that sometimes a slip of a finger or a wrong mouse click can send patient images into limbo. Take care of your patient and give us a call when you are ready, our new software will usually keep a backup of all saved images for at least two weeks.
Why does my camera not activate sometimes?
The Elara and Spectra use the power provided by your computer’s USB to operate. The amps provided by the USB port is limited to 500ma and certain conditions can cause the amp draw of the camera to exceed this.
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- Are you using a hub to plug multiple devices into a single USB port on your PC? Remember all of those devices are also using the power provided by the USB hub and there may not be enough left for your Camera.
- Are you using a USB extension cable? Did you know that the longer a conductor is the more resistance it has. The increased resistance results in a greater amperage draw to provide the same amount of power. Your extension may be robbing your Camera of power.
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What is twain and why can’t I just use my Elara the way I used my older camera.
Depending on which software you are using, you may have noticed that the Camera interface you used with our older cameras looks different when you use our Elara. The Elara camera uses Twain drivers and your other camera may have used ‘software integration”. With integration, your software developer created code specifically so that our camera could speak directly to their imaging module. That works well, but it is specific to each software and is time consuming to program and to update. Twain drivers can be thought of as a universal translator and it allows every software, provided it is twain compatible, to see and Speak to the Camera the same way regardless of your operating system, your software version or even the model of the camera connected.
Is CamX Triton, Elara, and Spectra FDA Cleared?
CamX Elara is listed with the FDA as a Class I medical Device. CamX Spectra and CamX Triton HD are cleared with the FDA as a Class II Device.
Does it work with a Foot Pedal?
CamX Triton, Elara, and Spectra Intraoral Cameras have been engineered to not require a foot pedal. The capture buttons placed on the camera will take the picture without having to use the computer mouse or a foot pedal.
Is my Imaging Software supported?
CamX Triton, Elara, and Spectra Intraoral Camera is supported in most TWAIN Complaint Dental Imaging software solutions. For reference, here is a list of the some of the common software programs used by our customers:
| Adstra Imaging | Gendex VixWin |
| Apteryx | Kodak KDI |
| Curve Dental | Patterson Eaglesoft |
| Dentrix Image | Patterson Imaging |
| Dexis | TigerView Imaging |
| DBSWIN Imaging | Visix Imaging |
My Dental Imaging Software is not listed, will CamX Triton, Elara, and Spectra work with it?
If it supports TWAIN (scanners), yes. Most dental imaging applications will be able to use the camera via the TWAIN interface we provide with our cameras at no additional cost. We are interested in hearing from you about your dental imaging application and working with you to provide support if we don’t already have it.
What are the recommendations for cleaning the Intraoral Camera?
Please click the link below for our Product Care Guidelines.
https://www.airtechniques.com/wp-content/uploads/IntraoralCameraCleaningInstructionsG5407RevB.pdf
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