{"id":10268,"date":"2022-05-16T22:08:32","date_gmt":"2022-05-16T22:08:32","guid":{"rendered":"https:\/\/www.airtechniques.com\/?page_id=10268"},"modified":"2023-09-14T19:30:17","modified_gmt":"2023-09-14T19:30:17","slug":"warranty","status":"publish","type":"page","link":"https:\/\/www.airtechniques.com\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"

[vc_row el_class=”vc_custom_14141414″][vc_column][vc_column_text]<\/p>\n

Warranty<\/span><\/h1>\n

 <\/p>\n

The following Warranty and Return Policy, Revision H, is the approved version as of January 1, 2023, and is provided for reference purposes only. As updates are periodically made to this policy, please visit https:\/\/www.airtechniques.com\/portal\/ to review the current revision of this policy.<\/p>\n

Air Techniques\u2019 equipment is warranted to be free from defects in materials and workmanship from the date of installation for a period ending the number of months, days or hours following the date of installation as follows:<\/p>\n

US & Canada<\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Product<\/span><\/th>\nFull System Warranty Period<\/span><\/th>\nSpecific Component Warranty period<\/span><\/th>\n<\/tr>\n<\/thead>\n
\n
ScanX<\/span><\/div>\n<\/th>\n
\n
24 Months<\/span><\/div>\n<\/td>\n
\n
Phosphor Storage Plates: 30 Days<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
SensorX<\/span><\/span><\/div>\n<\/th>\n
\n
24 Months<\/span><\/div>\n<\/td>\n
\n
Optional for purchase 3yr Extended Warranty<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
ProVecta S-Pan<\/span><\/div>\n
ProVecta S-Pan Ceph<\/span><\/div>\n
ProVecta 3D Prime <\/span><\/div>\n
ProVecta 3D Prime Ceph<\/span><\/div>\n<\/th>\n
\n
24 Months<\/span><\/div>\n<\/td>\n
\n
Optional for purchase 3yr Extended Parts Warranty on X-Ray Sensor(s) and Generator<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
ProVecta HD<\/span><\/div>\n<\/th>\n
\n
24 Months<\/span><\/div>\n<\/td>\n
\n
N\/A<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
CamX Cameras<\/span><\/div>\n<\/th>\n
\n
24 Months<\/span><\/div>\n<\/td>\n
\n
N\/A<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
A\/T 2000XR<\/span><\/div>\n<\/th>\n
\n
24 Months<\/span><\/div>\n<\/td>\n
\n
N\/A<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
Peri-Pro<\/span><\/div>\n<\/th>\n
\n
24 Months<\/span><\/div>\n<\/td>\n
\n
N\/A<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
AirStar\/AirStar NEO<\/span><\/div>\n<\/th>\n
\n
60 Months OR 5,000 hours of use (whichever comes first)<\/span><\/div>\n<\/td>\n
\n
N\/A<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
VacStar\/VacStar NEO<\/span><\/div>\n<\/th>\n
\n
60 Months<\/span><\/div>\n<\/td>\n
\n
N\/A<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
Mojave Monitor<\/span><\/div>\n
Mojave Monitor\u00a0 LT<\/span><\/div>\n<\/th>\n
\n
60 Months<\/span><\/div>\n<\/td>\n
\n
N\/A<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
Acadia<\/span><\/div>\n
Acadia Plus<\/span><\/div>\n<\/th>\n
\n
24 Months<\/span><\/div>\n<\/td>\n
\n
N\/A<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
Remote Water Control Systems<\/span><\/div>\n<\/th>\n
\n
24 Months<\/span><\/div>\n<\/td>\n
\n
N\/A<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
AirStar Sound Cover (Add-on)<\/span><\/div>\n<\/th>\n
\n
24 Months<\/span><\/div>\n<\/td>\n
\n
N\/A<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
Hydromiser <\/span><\/div>\n
(Accessory Only)\u00a0<\/span><\/div>\n
Air\/Water Separator<\/span><\/div>\n<\/th>\n
\n
24 Months<\/span><\/div>\n<\/td>\n
\n
N\/A<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
Vacuum Equalizer<\/span><\/div>\n<\/th>\n
\n
24 Months<\/span><\/div>\n<\/td>\n
\n
N\/A<\/span><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

All Other Countries<\/span><\/p>\n\n\n\n\n\n
Product\u00a0\u00a0<\/span><\/th>\nFull System Warranty Period<\/span><\/th>\nSpecific Component Warranty Period<\/span><\/th>\n<\/tr>\n<\/thead>\n
All Products\u00a0<\/span><\/th>\n24 Months<\/span><\/td>\nN\/A<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

Each \u201cMonarch\u201d branded product and other hygiene product is warranted to be free from defects in material and workmanship through to and including its expiration date.<\/p>\n

All product and component warranty returns require a Return Materials Authorization (RMA). Returns must be received within ninety (90) days of the RMA issue date and in appropriate packaging to prevent shipping damage. Products or components returned without an RMA or included with other products or components for which an RMA has been issued will be returned to the customer at the discretion of Air Techniques\u2019 and at the customer\u2019s cost.<\/p>\n

Any product returned and covered under warranty will be repaired (excluding Monarch and other hygiene products)or replaced at Air Techniques\u2019 discretion at no charge to the customer. At Air Techniques\u2019 sole discretion, if Air Techniques determines a component requires replacement, the replacement component can be new or refurbished and may contain original or non-original replacement parts, or a comparable part may be provided that is either new or refurbished. Following the successful installation and verification of the replacement component, that component will be warrantied for whichever is longer of (A) the remainder of the original product\u2019s warranty term or (B) a one-year period from the date of installation. This is the customer\u2019s sole remedy for products or components returned under and covered by, warranty. Air Techniques is not liable for any indirect or consequential damages or loss of any nature in connection with any defective or damaged products or components. Dealer labor, shipping and handling charges relating to the warranty return of products or components are not covered by this warranty.<\/p>\n

Products or components returned under warranty that exhibit damage due to shipping, misuse, careless handling, improper installation, repairs or service by a Dealer or by other unauthorized personnel, abnormal physical stress, abnormal environmental conditions or use contrary to the products\u2019 or components\u2019 specifications or operating instructions are not covered by warranty. The warranty is void if the product or component is installed incorrectly or installed or serviced by anyone other than an authorized Air Techniques Dealer or other personnel authorized by Air Techniques. Credit, or partial credit, will not be issued until the products or components have been received and evaluated by Air Techniques. If, after the evaluation by Air Techniques, it is determined that there is no-fault found and the product or component is working in accordance with its specifications, the product or component will be returned to the customer at the customer\u2019s cost, and no credit will be issued.<\/p>\n

This warranty is in lieu of all other warranties expressed or implied. No representative or person is authorized to assume any liability on behalf of Air Techniques in connection with the products or components. If a customer requests the replacement of a product or component returned under warranty in advance of Air Techniques\u2019 receipt and evaluation of the returned Product, Air Techniques will provide the replacement product or component to the customer at full invoiced price. If the returned product or component is found to have a fault covered by warranty, the invoiced price of the replacement product or component will be credited to the customer. If no-fault is found, the customer shall pay the invoice for the replacement product or component.<\/p>\n

Online Warranty Registration<\/span><\/h4>\n

Quickly and easily register your new Air Techniques product online. Just have your serial number available and log into the Air Techniques online portal account at airtechniques.com\/portal<\/a>. If you don\u2019t have a portal account already created, you will have to first create an account prior to registering your product. Click the appropriate link to register a new product and provide the remaining required information. This online registration ensures a record for the warranty period and helps Air Techniques keep you informed of product updates and other valuable information.<\/p>\n

 <\/p>\n

ProVecta S-Pan, S-Pan Ceph, 3D Prime and 3D Prime Ceph Extended Parts Warranty<\/span><\/h4>\n

Purchase of this optional extended parts warranty (36mo. of additional coverage of x-ray sensor(s) and generator) must be done by or before 1 month from date of installation. Purchase Order must include model and serial number of unit to be covered, clinic contact information, dealer contact information. Coverage is limited to the parts mentioned beyond the Full System Warranty Period.<\/p>\n

Returns for Credit<\/span><\/h4>\n

Products and components cannot be returned after 6 months from the original invoice date. Returned products or components, other than warranty returns, must be new, unused, and factory sealed in original packaging with tamper-proof seal intact. Products which are returned for credit are subject to a minimum charge of 15% of the purchase price thereof to cover inspection, damage in transit, reconditioning and repacking.<\/p>\n

Certain Products and Components Are Not Eligible for Return for Credit<\/span><\/h4>\n

Consumables, e.g., Accessory Kits, \u201cMonarch\u201d and other hygiene products, customized products and components, and products or components with a value of less than $50 per item, are not returnable.<\/p>\n

Returns in General<\/span><\/h4>\n

Returns of products or components, other than warranty returns, are subject to Air Techniques\u2019 authorization, which may be given or withheld at Air Technique\u2019s discretion. All products or components returned require a Return Materials Authorization (RMA) from Air Techniques. Products or components returned without an RMA, or included with other products or components for which an RMA has been issued will be returned to the customer at Air Technique\u2019s discretion and at the customer\u2019s cost. Returns must be received within ninety (90) days of the RMA issue date. Returns of products or components that exhibit damage due to shipping, misuse, or careless handling will not be accepted, and no credit will be given for those. Credit, or partial credit, will not be issued until returned products or components have been received, and compliance with the above returned product or component requirements has been verified. Transportation charges on returns must be prepaid by the customer. Risk of loss with respect to returned products or components shall remain with the customer until received by Air Techniques.<\/p>\n

ProVecta Refurbished Products<\/span><\/h4>\n

ProVecta Products sold as refurbished are covered under a 1yr Full Systems Warranty, with the same coverage and limitations as the original Full Systems Warranty (see above) but running for 12mos. from the date of installation. If for any reason the original Full Systems Warranty has not yet expired, warranty coverage of the refurbished product falls under whichever provides the longer coverage, original 2yr Full Systems Warranty, or the additional 1yr warranty for refurbished products.<\/p>\n

Contact Information<\/span><\/h4>\n

For general and immediate questions, please call:<\/p>\n

Toll Free in the US and Canada: 1 \u2013 800-AIR TECH (247-8324)<\/p>\n

Monday through Friday, 8:00am \u2013 7:00pm (EST)<\/p>\n

Disclaimer<\/span><\/h4>\n

For Shipped Items \u2013 All freight costs are paid for by Dealers. The Dealer is responsible for shipments, therefore, any claims for shipping damage are to be filed by the Dealer. Our shipping terms state EXW shipping point Air Techniques. For all non-warranty orders, there is a minimum charge of $75.00 for US dealers and $150.00 for non-US dealers.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row el_class=”vc_custom_14141414″][vc_column][vc_column_text] Warranty   The following Warranty and Return Policy, Revision H, is the approved version as of January 1, 2023, and is provided for reference purposes only. 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